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Contact Your Client

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Privacy and SMS/MMS Content Policies

Effective Date: 05/22/2024

PRIVACY POLICY

Welcome to Contact Your Client! Contact Your Client ("we", "us", "our") is committed to protecting your privacy and ensuring that your personal information is handled safely and responsibly. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our website, www.ContactYourClient.com.

INFORMATION WE COLLECT

Personal Information: We may collect personal information such as your name, email address, and phone number when you book an appointment, register for an account, or contact us for support. If you make a purchase, we may additionally collect your billing and payment card information.

Non-Personal Information: We automatically collect non-personal information such as your device type and operating system, browser type, IP address, and usage data when you visit our website.

HOW WE USE YOUR INFORMATION

To Provide Services: We use your information to provide and improve our services, process transactions, and respond to your inquiries.

To Communicate: We may use your information to contact you about your account, provide customer support, and send you promotional information.

To Improve Our Website: We analyze usage data to improve our website and user experience.

SHARING YOUR INFORMATION

We DO NOT sell, trade, or otherwise transfer your personal information to outside parties except as described in this Privacy Policy. We may share information with:

Service Providers: Trusted third parties who assist us in operating our website and conducting our business, such as payment processing, data analysis, and email delivery.

Legal Requirements: If required by Law, to comply with a legal obligation, or to protect our rights.

DATA SECURITY

Contact Your Client implement security measures to protect your personal information from unauthorized access, use, or disclosure. However, no method of transmission over the Internet or method of electronic storage is completely secure.

YOUR RIGHTS´╗┐

You have the right to access, update, or delete your personal information. You can also opt-out of receiving marketing communications from us.

CHILDREN'S PRIVACY´╗┐

Our services are NOT for children under 13, and we do not knowingly collect personal information from children under 13. If we learn that we have collected personal information from a child under 13 without verification of parental consent, we will delete that information.

COOKIES AND TRACKING TECHNOLOGIES

We utilize cookies and similar technologies to enhance user experience, analyze usage, and deliver tailored content and advertisements.

What Are Cookies?

Cookies are small data files with a sequence of characters that are sent to your device when you visit a website. On subsequent visits, these cookies enable the site to recognize your browser. Cookies can store unique identifiers, user preferences, and other data.

Types of Cookies We Use

Essential Cookies: These are necessary for the operation of our website and enable you to navigate and use its features.Performance and Analytics Cookies: These cookies collect information about how visitors use our site, such as which pages are visited most often and if users get error messages from web pages. This helps us improve the way our website works.Functionality Cookies: These cookies allow our site to remember choices you make (such as your username, language, or the region you are in) and provide enhanced, more personal features.Advertising Cookies: These cookies are used to deliver advertisements more relevant to you and your interests. They also help limit the number of times you see an advertisement and measure the effectiveness of advertising campaigns.

Managing Cookies

You can configure your browser settings to refuse all cookies or to alert you when a cookie is being sent. However, some website features may not function properly without cookies.

Use of Cookies

We use cookies to:

  • Analyze and improve our website's performance and functionality. 

  • Store user preferences and settings.

  • Track user trends and behavior on our site.

  • Provide relevant advertising and content to users.

  • RETENTION OF INFORMATION

    We retain data in compliance with applicable laws. The duration for which we keep information varies based on the type of data and whether we have an ongoing business or legal necessity to maintain it (for instance, if you have an active account with us or to meet legal, tax, or accounting obligations). Once there is no longer a business or legal need to keep your information, we will delete or anonymize it within a reasonable timeframe.

    CHANGES TO THIS PRIVACY POLICY

    We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. You are advised to review this Privacy Policy periodically for any changes.

    SMS/ MMS CONTENT POLICIES

    Contact Your Client ("we", "us", "our") is dedicated to providing the highest quality of service, while working to eliminate spam, phishing, and fraudulent messages. To help ensure these goals are met, and in accordance with CTIA messaging guidelines, the Short Code Monitoring Handbook, T-Mobile's Code of Conduct, and AT&T's Code of Conduct, the following policies apply to our SMS/ MMS solutions, whether they are sent through the Contact Your Client app, a third-party provider, or via the API. 

    Additional policies, regulations, and laws may exist beyond those listed below. The following is not legal advice. We strongly recommend consulting your own legal advisor to fully understand the legal obligations you may have related to the type of messaging you wish to send.

    ENHANCED BUSINESS SMS

    Use of Enhanced Business SMS must comply with Contact Your Client Terms of Service.

    CONTACT YOUR CLIENT ENHANCED BUSINESS SMS GUIDELINES

  • Limit message sending to no more than 50 messages per originating number per minute.

  • Obtain written consent from recipients before sending marketing, promotional, or informational messages.

  • Avoid using purchased lists or third-party generated lead lists for sending SMS.

  • Include clear opt-out instructions in informational, marketing, or promotional messages.

  • Refrain from using link shorteners and non-branded domains for embedded links.

  • Complete the required TCR registration before sending SMS messages.

  • AUTOMATED MESSAGING

  • Automated SMS messaging can be utilized on Contact Your Client's platform via our tools, third-party integrations, and Contact Your Client SMS APIs. 

  • Automated messages must be sent only from numbers associated with a TCR campaign designated for automated messaging (i.e., an "Automated" campaign type). 

  • Before sending any automated messages, you must obtain express and logged consent from the recipient, as outlined by CTIA guidelines. 

  • Whether automated or not, promotional messages require express, written, and logged consent. 

  • Automated messages must include opt-out language on each message (e.g., "Reply STOP to unsubscribe"), and all opt-out requests must be honored.

  • OPT-IN/USER COSENT

  • Before sending an SMS message to any number, you must obtain their express consent. 

  • It's important to note that implied consent is not considered sufficient for SMS outside of immediately responding to a received message, nor is purchasing a list of "users who have opted in to SMS."  

  • Users must actively request to receive SMS messages from you.

  • Consent must be given for each specific campaign or message type you intend to send.

  • Marketing or promotional messages require the recipients' express prior written consent.

  • Examples of obtaining consent include using a web form where it is clearly explained that the user is opting into SMS messages or by having them send a message to your number. It is highly recommended to use a double opt-in process, which confirms their consent via SMS and validates their number.

    You must also log and track consent, opt-ins, and opt-outs. In some cases, carriers may request proof that individuals have opted in works, including an overview of your opt-in/opt-out process. Failure to ensure proper opt-in procedures may result in your number or service being blocked or suspended by mobile carriers or Contact Your Client.

    OPT-OUT

  • You must offer users a clear way to opt out of your SMS messages via text.

  • The CTIA guidelines provide clear command keywords that must be honored for opt-out requests, including STOP and UNSUBSCRIBE

  • Opt-out instructions must be included in all informational or promotional messages.

  • PROHIBITED CAMPAIGNS 

    While SMS offers a great way to engage opted-in customers, there are limitations and restrictions on the types and content of messages that can be sent. The following campaigns (use cases) are strictly prohibited across all Contact Your Client SMS solutions:

  • Loan and mortgage advertisements

  • Credit repair offers

  • Debt relief offers

  • Debt collection attempts

  • Work-from-home advertisements

  • Secret shopper advertisements

  • Political advertisements and messages

  • Alcohol, tobacco, or firearms advertisements

  • Pharmaceutical, vitamin, or other drug advertisements

  • Campaigns that may be similar to the above

  • PROHIBITED COMPANIES

    Businesses engaged in the following activities are prohibited from using SMS, regardless of their message content, consent, or intended use of SMS:

  • Businesses engaged in the following activities are prohibited from using SMS, regardless of their message content, consent, or intended use of SMS:

  • Companies that offer services related to stocks, bonds, cryptocurrency, or other types of investment opportunities.

  • Companies that engage in or provide gambling or sweepstakes.

  • Companies that engage in credit repair, debt relief, debt collection, or tax relief services.

  • Companies that promote or provide work-from-home opportunities, including but not limited to multi-level marketing opportunities

  • Companies that promote, sell, or otherwise reference products or services related to alcohol, tobacco (including vape), firearms, or fireworks.

  • Companies that promote, sell, or reference substances classified as controlled substances under federal law, including marijuana (cannabis), regardless of legality.

  • Companies that promote, sell, or otherwise reference products or services related to alcohol, tobacco (including vape), firearms, or fireworks.

  • Companies that promote, sell, or otherwise reference Kratom or similar substances, regardless of legality.

  • Companies that buy, sell, or otherwise share SMS opt-in or phone numbers for the purpose of sending SMS with third-parties.

  • Companies that engage in third-party affiliate or lead generation, including collecting information to share with loan providers, service providers, or for other lead generation purposes.

  • Note: Contact Your Client cannot offer exceptions to the above prohibited campaigns. Messages similar in nature may also be blocked by Contact Your Client or the carriers at their discretion. Some messages (e.g., an update on your loan application) may be blocked accidentally, so we recommend filing for an individual brand ID and a campaign specific to your messages.

    PROHIBITED CONTENT

    The following message content is also strictly prohibited and may result in your service being blocked or suspended by the carriers or Contact Your Client:

  • Messages that engage in any illegal activity or otherwise violate our terms of service.

  • Messages that engage in or promote pornographic or adult entertainment, regardless of legality.

  • Messages that contain text or references to violence, hate speech, or otherwise engaging in threatening, abusive, harassing, defamatory, libelous, deceptive or fraudulent behavior.

  • Messages that contain text or otherwise reference substances defined as controlled substances under federal law, regardless of legality, including marijuana (cannabis).

  • Messages that contain third-party affiliate or lead generation links.

  • Messages that contain obfuscated links to mislead the reader, or use links contrary to the expectation of the user based on the message text.

  • Messages structured to evade this policy or the policies of carriers (e.g., misspelling, uncommon capitalization, snowshoeing, etc.).

  • **Contact Your Client reserves the right to add to this list at any time or determine messages are prohibited at its discretion.

    CARRIER FEES AND ACCOUNT RESTRICTIONS

    Accounts that violate Contact Your Client or carrier rules and regulations may face reduced message deliverability, additional campaign registration requirements and fees, service suspension, termination, fines, and other penalties passed through Contact Your Client by the carriers.

    It is your responsibility to stay informed about any additional restrictions or changes to policies, regulations, and laws when sending SMS messages, and to comply with all policies related to the recipient's number.

    If you have any questions or concerns about this Privacy Policy, please contact us at: 

    Email: [email protected]  

    Phone: +1 (954) 568-7153

    LMR INTERNATIONAL INC

    Copyright 2024 All Rights Reserved By LMR International, Inc